Description
The Assistant Mgr, Engagement (AME) reports to the Leader, Group Engagement and provides leadership to the engagement team members in the market area of the Advisor Group or Distribution Channel they serve in.The role is a player/coach that leads and models the engagement work in the specific market it serves. The AME develops the engagement professionals who provide local leadership, planning, and execution of community and business development through:
- Thrivent’s Community Impact programs and engagement activities in partnership with Thrivent Financial advisors, field leaders and Thrivent Member Networks
- Strategic relationship development with local organizations
- Community growth and development efforts with local field leaders.
This role will cover North and South Carolina and parts of Florida.
DUTIES & RESPONSIBILITIES:
- Provides leadership to align their engagement team members to deliver on three primary areas: Drive Impact, Deliver Value to Clients and Grow Sales. Develops Engagement Leaders and/or Engagement Specialists to deliver outcomes in alignment with Thrivent’s strategic priorities and the Advisor Group growth plan.
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Builds a Membership engagement plan for the market area in collaboration with the Leader, Group Engagement, and other enterprise partners. This plan aligns to the growth plans of the Advisor Group and the plans for community impact, client engagement and growth of the Thrivent Member Network.
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Provides leadership to a strategic initiative within the engagement plan of the Advisor Group such as new or experienced advisor support or the approach to strategic partnerships to bring consistency to the work of the engagement team within the Advisor Group.
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Provides leadership to the business functions of the market area they serve to appropriately integrate the engagement team. Examples include leadership team meetings, community partnerships, and Advisor Group meetings.
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Holds a staff role with the TMN (Thrivent Member Network) board. In time they may serve as President of the Thrivent Member Network once they have demonstrated success in the role.
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Models excellence in engagement work to deliver community impact through Thrivent programs, build new relationships that lead to growth of Thrivent, and deepen the engagement of current clients in the market area they serve.
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Provides leadership to support Membership and Engagement investments in key growth markets, supports Thrivent strategic priorities by engaging community partnerships with church and non-profit organizations and supports advisors with Membership programs and TMN and engagement activities.
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Fosters alignment between Engagement Leaders and Marketing team to ensure advisor engagement and marketing plans are high quality and lead to improved client engagement and growth for the advisor.
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Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
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Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
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Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
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Budget accountability of approximately $500,000
This role may interact with:
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Engagement Team (SEL, EL and ES) – manager and leader
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Field Leaders - colleague
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Advisor Group staff – colleague
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Advisors - colleague
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Marketing leaders - colleague
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Membership leaders – colleague
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TMN Board - staff
QUALIFICATIONS & SKILLS:
Required:
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Bachelor’s degree or commensurate experience
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Experience with leading remote teams effectively
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Experience developing talent and coaching for performance.
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Experience with community impact
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Ability to facilitate meetings and deliver presentations effectively
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Demonstrated ability to build, activate, and leverage networks
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Must be present 2-3 days per week within market area the position serves in the Advisor Group
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Ability to travel up to 50% and flex schedule to work evenings/weekends occasionally
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Must have proper home office environment to conduct remote work. This includes suitable high-speed internet to conduct the business of the role.
Preferred:
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Knowledge of the financial services industry
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Experience with Salesforce or equivalent CRM and Microsoft suite (Word, Excel, Power point and Teams)
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Experience in an engagement role which led to achieving business outcomes
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Highly connected to the Christian community in the market area served
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Delegation, influence, and collaboration skills
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.