Description

We are seeking a seasoned Staff Product Designer with deep expertise designing enterprise experiences on the Salesforce platform. This role is focused on Salesforce experience strategy, platform-centric product design, and complex workflow design. You will help shape the future of advisor and employee experiences by leveraging Salesforce capabilities to deliver intuitive, scalable, and impactful solutions.

This role is tailored for an accomplished designer who thrives in strategic design leadership, systems thinking, and shaping product direction. You will drive design efforts across cross-functional teams, influence experience decisions, mentor designers, and play a pivotal role in defining how Salesforce experiences are designed and delivered across the organization.

As an individual contributor, you will bring strong influence and deep expertise, partnering closely with Product Management, Engineering, and Design Leadership to solve complex business and user problems through thoughtful, platform-aware design.

DUTIES & RESPONSIBILITIES: 

Strategic Design Leadership

Apply human-centered design in meaningfully novel ways while identifying opportunities to support more design-driven decision-making across digital product teams.

Contribute to strategic design thinking, influencing not only execution but also the broader digital experience strategy.

Ensure design decisions align with business objectives, user needs, platform capabilities, and organizational priorities.

Drive clarity and alignment across complex product initiatives, helping teams define problems, identify opportunities, and shape future-state experiences.

Influence digital experience strategy through collaboration with stakeholders across Product, Engineering, Design, and Business teams.

Salesforce Experience Design

Lead design strategy and execution for Salesforce-based advisor and employee experiences, leveraging deep knowledge of Salesforce platform capabilities, patterns, and constraints.

Design scalable experiences that maximize native Salesforce capabilities while balancing usability, maintainability, implementation effort, and business value.

Partner closely with Product Owners, Product Manager, and Engineering teams to define platform-enabled experiences.

Advocate for platform-centric design approaches that leverage out-of-the-box Salesforce functionality wherever possible while identifying strategic opportunities for customization when necessary.

Design complex workflows and operational experiences across Salesforce products.

Shape and evolve Salesforce-specific interaction patterns and governance practices to ensure consistency across products and teams.

Contribute to the development and adoption of reusable Salesforce design patterns, implementation guidance, and design standards.

Cross-Functional Leadership & Collaboration

Collaborate with Product, Design, Engineering, and Salesforce platform teams to create cohesive and innovative digital experiences.

Utilize strong facilitation skills to foster collaboration and solve complex business challenges through workshops, working sessions, and design activities.

Communicate effectively at all levels of the organization, demonstrating confidence, clarity, and influence during design discussions and executive presentations.

Build trust and establish long-term relationships through effective storytelling, strategic communication, and collaborative partnership.

Lead experience discussions that help teams balance user needs, technical constraints, regulatory requirements, and business goals.

Research & Design Excellence

Guide and conduct design research efforts, leveraging qualitative and quantitative insights to inform decision-making.

Synthesize user feedback, business objectives, and platform constraints into actionable design recommendations.

Integrate emerging design patterns, platform capabilities, AI-enabled experiences, and evolving best practices into design methodologies.

Drive experience quality through design reviews, mentorship, and hands-on participation in product discovery and delivery.

Talent Development & Mentorship

Mentor Product Designers and Associate Product Designers, providing guidance on design craft, systems thinking, stakeholder management, and Salesforce-specific design practices.

Help elevate organizational design maturity through coaching, feedback, and thought leadership.

Foster a culture of continuous learning, innovation, and design excellence.

Leadership Expectations

Model Thrivent's leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.

Support and help create an environment focused on continuous improvement, employee engagement, and exceptional client outcomes.

Promote a culture that reflects Thrivent's purpose, promise, and values while maintaining the trust and reputation of the organization.

QUALIFICATIONS & SKILLS:  

 Required:

Bachelor's degree or equivalent experience in Interaction Design, UX Design, Product Design, Human-Centered Design, Web Development, or a related field.

6-8 years of experience in UX, interaction design, product innovation, and research within product development organizations.

Deep experience designing enterprise applications on the Salesforce platform, including Salesforce Lightning Experience and related cloud products.

Proven experience designing complex operational, workflow-driven, or CRM-based experiences.

Demonstrated ability to design platform-centric solutions that leverage Salesforce capabilities while balancing user experience, scalability, and implementation considerations.

Strong understanding of Salesforce concepts including objects, records, relationships, workflows, permissions, page layouts, record pages, and platform constraints.

Experience designing for Financial Services Cloud, Sales Cloud, Service Cloud, Experience Cloud, or custom Lightning applications.

Proficiency working with Salesforce Lightning Design System (SLDS) and integrating platform patterns with enterprise design systems.

Experience partnering with Product Managers and Engineering teams throughout discovery, design, and delivery.

Proven success leading projects and contributing to the delivery of multiple shipped digital products.

Ability to establish processes and frameworks for solving complex design challenges, uncovering opportunities, and driving alignment.

Strong communication and storytelling skills, including the ability to articulate design rationale, influence stakeholders, and clarify success metrics.

Demonstrated ability to apply human-centered design while balancing business needs, regulatory considerations, and technical constraints.

Self-directed and proactive, with a strong sense of ownership and accountability.

Experience translating research insights into actionable solutions that solve meaningful user problems.

Extensive experience leveraging design systems while thoughtfully extending patterns to meet user and product goals.

Experience working within Agile product development environments.

Preferred:

Salesforce UX Designer Certification, Salesforce AI Associate Certification, or comparable Salesforce ecosystem certifications.

Experience leading Salesforce transformation, modernization, or platform adoption initiatives.

Knowledge of Financial Services Cloud and advisor-focused business processes.

Familiarity with Salesforce platform roadmaps, Lightning Web Components (LWC), Agentforce, and Salesforce AI capabilities.

Advanced storytelling, facilitation, and stakeholder influence skills.

Strategic design leadership experience shaping experience standards and governance across multiple teams.

Expertise in advanced design research methodologies and experience-driven decision making.

Knowledge and experience working in financial services or other highly regulated industries.

Experience establishing scalable design frameworks, governance models, and reusable experience patterns across enterprise platforms.

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $132,814.00 - $179,690.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.

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