Description
The Collector is responsible for supporting collection activities related to unsecured and secured consumer loans, small business loans, mortgage and home equity loans, and overdrawn deposit accounts. This role works with borrowers to resolve delinquent accounts, reduce credit losses, and support overall asset quality in accordance with established policies, procedures, and applicable regulatory requirements. The Collector documents collection activity, recommends appropriate next steps, and partners with internal teams to help maintain delinquencies and losses within the credit risk appetite and tolerance measures of the organization.DUTIES & RESPONSIBILITIES:
Manage assigned delinquent accounts in accordance with established collection procedures, credit risk appetite, and tolerance measures.
Maintain call quality standards through professional, respectful, and effective communication with borrowers to support resolution of delinquency.
Pursue recovery of charged-off loans and deposit accounts consistent with established goals and procedures.
Evaluate borrower circumstances and recommend appropriate collection actions or alternative repayment solutions.
Document all collection activity, borrower communications, payment arrangements, and account status updates accurately and timely.
Support periodic review of delinquent and non-performing accounts and provide information to assist with charge-off recommendations.
Coordinate with internal partners and approved vendors, as directed, to support collection activity, repossession, recovery, and account resolution efforts.
Attend internal and external training programs related to collections, customer service, and applicable compliance requirements.
Perform other collection-related tasks as assigned or requested.
Interacts with other Collectors, Collections leadership, Chief Credit Officer, Lenders, Bankers, Call Center, Deposit Operations, Loan Operations, Accounting, approved collection vendors, and borrowers to support account resolution and loss mitigation efforts.
QUALIFICATIONS & SKILLS:
Required:
High school diploma or equivalent
1-3 years of banking, collections, lending, call center, or customer service experience.
General knowledge of banking and lending processes
Ability to communicate effectively and professionally with borrowers, internal partners, and external service providers.
Strong attention to detail, organizational skills, and ability to accurately document account activity.
Basic proficiency with Microsoft Office
Preferred:
Working knowledge of collection practices and applicable federal and state collection laws, or ability to develop proficiency through training.
Prior experience in financial services collections, loan servicing, or deposit account servicing.
Ability to work independently in a remote or hybrid environment.
Ability to prioritize assigned tasks and escalate higher-risk or complex account situations appropriately.
Familiarity with repossession, foreclosure, bankruptcy, charge-off, or recovery processes and systems.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
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